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Hosted Voice Upgrade

The turboDial Hosted Voice upgrade gives you significant power to manage phone calls within your team.

With turboDial, you can acquire and immediately activate a phone number at any time. With Hosted Voice, additional capabilities are available for Inbound phone numbers.  The Hosted Voice upgrade consists of three groups of features:

  • The Enhanced Inbound features provide more ways for multiple team members to receive and manage calls, and provide the capability to create Dashboard Reports for inbound calls similar to those you have for outbound calls.
  • The Inbound Call Routing features include Voice Mail and Auto-Attendant so that your inbound calls to the right agent quickly and efficiently.
  • The Call Handling features help your team work together to provide an outstanding customer experience.


Enhanced Inbound Features

  • Softphone on your PC – You can already use your PC to make outbound calls. With Hosted Voice, you can also receive inbound calls at your PC.
  • Simultaneous Ring of 10 devices – Configure any inbound number to simultaneously ring at up to 10 end points
    • Can be any combination of phones and turboDial softphones on PCs
    • The inbound call will connect to the first answered device
  • Inbound Call Alerts – Screen Pops – Announces the call and provides caller name and number information. turboDial will also lookup and display the Infusionsoft contact name in the Screen Pop when you receive an inbound call.
  • Time of Day Routing – Configure a number to forward inbound calls based on the time of day.
  • Inbound Call Notes – For every call to your inbound numbers turboDial will create a Call Note, and if a match to an Infusionsoft Contact is found the Call Note will be automatically attached to it. Call Notes are valuable for your tracking and dashboard reporting purposes.
  • Inbound Call Recording – You can configure any of your inbound numbers to record all calls that arrive inbound, and those recordings will be linked in the Call Note on the contact record just as they are for outbound calls.
  • Text Message Alerts – Any inbound reply received in response to an SMS text message you sent outbound from turboDial will be displayed and chimed right on the turboDial panel of the User it is intended for.
  • 2-Way Text Message Chat Window – The window you use to send an SMS text message can be left open and replies to your text will be displayed immediately in that window as they arrive. And you can keep several chat session windows open while you have multiple conversations going at the same time.

 

Inbound Call Routing Features

  • Auto-Attendant – Automatically answer inbound calls and direct your callers to the people or resources they need. Auto-Attendant allows you to configure “extensions” to reach each team member, or play per-recorded messages as needed.
  • Voice Mail – When an inbound call isn’t answered you can play a voice mail greeting and record the caller’s message. Voice Mail notifications are displayed on the turboDial panel, where they can be played back and deleted. Voice Mail notifications can also be sent via email.
  • Find-Me – Setup calls to your inbound number to ring up to 10 phones in sequence. A call will begin by ringing the first phone number in the sequence, and if no answer then moves to begin ringing the second phone number and so on until every phone number has been rang. And Voice Mail can be configured on the final number so the call can be returned later.
  • Inbound Call Queuing – When no phone agent is available to answer a call you can play a greeting to the caller and automatically move them to a queue where any agent can connect to the call when they free up.

 

Call Handling Features

The Call Handling features allow you to leverage your entire team when a customer is on the line. Your agents can pause a call while they consult others or move a call to the best available agent and you’ll know that your team has the tools they need to close deals. These features apply to both Inbound and Outbound calls.

Enhanced Call Handling Full UI Annotated

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  • Call Hold – Any call can be placed on hold and resumed
  • Call Conference – Set up a conference to include multiple contacts or agents in a call
  • Call Transfer – Calls can be transferred, and the transfer can be to a Contact or to another turboDial User
  • Call Park – Place any call in a special hold queue (Parked Calls) that can be accessible to many or all of your agents, and any of those agents can bring the call back off Park and connect to it.
  • Intercom Calling – For internal calls among the agents in your company
  • Presence – Displays the logged-in status for authorized turboDial Users

 

Hosted Voice Pricing

When you add the Hosted Voice Upgrade to turboDial, your Additional Users and Add-on subscription fee will be changed. Hosted Voice is priced at $15/month for each User who is authorized to use turboDial on a PC/Mac.

For example, if you have 3 total Users in turboDial (1 base and 2 additional) the Hosted Voice upgrade will increase your turboDial Additional Users subscription fee by $45.00 per month.

The Enhanced Inbound group of features (described above) are a subset of Hosted Voice and are available as a separate Add-on. The Enhanced Inbound Add-on may be obtained if you need only those features, rather than the full set of Hosted Voice features. The Enhanced Inbound Add-on is priced at $10/month for each User who is authorized to use turboDial on a PC/Mac.

You can find the upgrade button in your account at https://sd123.customerhub.net .