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If you’re encountering a problem and need help please provide a full and complete description of the problem you’re having. To help you do that, collect answers to the questions below and submit them in the form below. This will help expedite the process of finding a solution.

Please don’t bypass this step and simply ask us to call you. Instead, please describe your problem and then if a phone call is warranted we’ll know who on our team is the best person to arrange that with you.

  • What is the Infusionsoft app name associated with your turboDial account. Or, provide the email address of your turboDial account owner.
  • Has this problem always occurred whenever you use turboDial? If not, when did it begin to occur?
  • Are you using a PC or Mac? If PC, what version of Windows are you using?
  • What browser are you using?
  • Are you receiving an error message? What does it say? Can you provide a screen shot?
  • Have you tried rebooting your computer? clearing cache?
  • Can you provide the date, time and phone number of the call or SMS text message that encountered the problem?
  • Can you provide screen shots to help us understand the problem better?

While you’re waiting our response please review the FAQ page for possible answers.

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